Organizations with multiple departments often connect several phone numbers to simplify communication. However, this setup does not always address all issues: the line of the required department may be busy, preventing both clients and colleagues from getting through. In such cases, internal employee numbers provide an excellent solution, simplifying communication within the company and with clients.
What is an Internal Number?
Unlike a standard corporate number, which usually consists of 6–7 digits, an internal number is a short combination of 3–4 digits. This simplification makes communication more convenient: the numbers are easy to remember and quick to dial.
For companies using traditional landline telephony, scaling an internal network can be an expensive and complex process. This is where a virtual PBX comes in, saving both time and budget.
In a virtual PBX system, an administrator can:
- Assign any number of internal numbers.
- Set individual settings for each number (e.g., call duration or name displayed during calls).
- Connect internal numbers to various employee devices.
Where Can an Internal Number Be Connected?
Internal numbers can be configured on any device, making communication highly flexible:
- Landline phone: The device connects through SIP adapters to the corporate telephone network.
- SIP phone: It looks like a regular phone but connects directly to an IP network without additional devices.
- PC, laptop, or tablet: Special software (softphones) or plugins are installed on these devices to enable voice data transmission over the internet.
- Smartphone or mobile phone: An internal number can be linked to either a corporate or personal employee number.
External Calls to Internal Numbers
An internal telephone network allows calls to be received not only from employees but also from clients.
How to Call an Internal Number?
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Using an Interactive Voice Response (IVR) Menu:
The virtual PBX launches an interactive voice menu that offers the caller options. To connect with an employee, the caller simply needs to dial their internal number in tone mode. -
Direct Dialing:
In most cases, the virtual PBX supports direct dialing. The client dials the company’s main number, enters the employee’s internal number, and presses call.
Call Forwarding
If an employee with a specific internal number is unavailable, call forwarding is activated. For instance, a call to a manager with number 100 is automatically redirected to a manager with number 101 after 20 seconds of waiting.
Benefits of Internal Numbers
Internal numbers open up a wide range of opportunities for businesses, providing fast and reliable communication.
Key Advantages:
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Time Savings:
A corporate network is easily scalable, allowing new numbers to be added quickly without extra costs. -
High-Quality Customer Service:
Clients can directly connect with the required manager, bypassing the main number. This speeds up query processing and allows clients to be assigned personal specialists. -
Cost Reduction:
Calls to internal numbers are free, even if employees are located in different branches or countries. -
Full Access to PBX Features:
The virtual PBX allows internal calls to be recorded and analyzed, and audio and video conferences to be held, simplifying internal communications.
Why Choose A1 Telecom?
The experts at A1 Telecom will help set up internal communication in your office tailored to your needs. You will receive:
- A full range of virtual PBX features.
- Easy scalability of the telephone network.
- Reliable communication with minimal costs.
Submit your request today and get a consultation on creating an effective internal communication system for your business!
