With remote teams becoming the norm, customer interactions growing, and companies expanding into global markets, modern businesses need a communication…
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Technologies
How to Make Your CRM Actually Work: Setup, Integration & Results
Author: КостянтинAuthor: КостянтинThese days, you can set up a CRM system in one evening. But just installing it won’t change anything. Without…
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Technologies
5 Metrics That Show Your CRM and Telephony Are Working for You — Not the Other Way Around
Author: КостянтинAuthor: КостянтинYou’ve launched ads, you’re watching your CPM, CPC, CTR — everything seems on track… and then — radio silence. The…
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Technologies
What is a Virtual PBX and How It Helps Businesses in 2025
Author: КостянтинAuthor: КостянтинWhen a company gets its first clients, a simple but important question arises: how do you communicate with them so…
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Technologies
How to Choose Communication Routes for the Financial Sector to Avoid Losing Clients and Money
Author: КостянтинAuthor: КостянтинIn the financial sector, stable voice communication isn’t just a convenience — it’s a necessity. Every call can be a…
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Technologies
CONTACT CENTERS 2025: HOW AUTOMATION, CRM, AND AI BOOST SALES
Author: КостянтинAuthor: Костянтин1. Why Call Centers Are More Than Just Telephony How the perception of call centers has changed over the last…
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Marketing
You’re Losing Customers Due to Poor Communication: How to Fix It in 1 Day
Author: КостянтинAuthor: КостянтинIn today’s world, stable communication is not a luxury — it’s a necessity. Imagine your call center is losing calls,…
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Technologies
DID NUMBER FOR E-COMMERCE: HOW TO INCREASE ORDER CONVERSION AND CUSTOMER TRUST
Author: КостянтинAuthor: КостянтинWhat is a DID Number and How Does It Work in E-Commerce? How Does a DID Number Increase Order Conversion?…
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IP telephony (VoIP, Voice over IP) is a technology for transmitting voice data over the internet instead of traditional telephone…
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Technologies
Generative AI in IP Telephony: The Impact of AI on Contact Centers
Author: КостянтинAuthor: КостянтинArtificial intelligence has become a key component of business communications, and IP telephony is no exception. In 2025, companies are…